Special terms and conditions:
Orders will be printed according to the specifications and details chosen while ordering from the website. For special requests, please contact us via WhatsApp or email: [email protected]
- Note: Changes in specifications may be subject to changes in prices or delivery times
- The order cannot be changed after completing the process. In the event of a modification, please contact customer service. We will attempt to modify your order if printing does not begin.
Important Notes :
1/ Working days for the factory, store, and shipping companies are from Sunday to Thursday.
2/ There may be a delay in printing orders for several days due to the pressure we face in orders.
-You are not entitled to a return or exchange due to the nature of the product (custom-made service)
The duration of printing paper is approximately 4-8 working days, which may increase as the maximum delivery period extends to 60 days due to printing conditions.
Large quantities mean anything in excess of:
(1000) cards
(50) box
(1000) large size stickers
Printing any design bearing the logo of a government entity requires an authorization letter signed and stamped by the concerned authority.
Explanation of the design service option:
- Upload a special design (you will not be contacted by the design team, your design will be printed directly)
- I have a design that needs modification (the design team will contact you within 48 hours for modifications only, such as size and text)
- Request a design service (your own design will be built through the designers’ team’s communication on WhatsApp within 48 hours)
Warning: We would like to point out that the design services in printing products are discounted design services for printing, and after requesting the service, you do not have the right to request open source design files or request a refund of the service amount or part of it. If you want an open file, please request the design from the Design Services Department and not from Printing options
Based on the design options above, if you want to see your design before printing, you must choose the service “I have a design that needs to be modified” or request the entire design service. Otherwise, due to the pressure of requests, we will not be able to fulfill your request by sending the design before the printing stage.
-If you would like to see a sample before printing the entire quantity, we appreciate your desire and work to satisfy you. We will try to satisfy your desire by making a sample before full printing, but Printance has the right to ignore the sample request in cases of overcrowding of orders. Therefore, you must benefit from design services to ensure the quality of the product’s finish, with a note in the event that you request a photocopy. A sample and the design has been modified. The sample is deducted from the total order number, and the customer is not entitled to request a sample in quantities less than:
(500+) card
(50+) Box
(500+) Stickers
(100+) wrapping paper
-If the attached design does not conform to the required sizes, the final result may not be as desired. We disclaim any responsibility for any imaginative design of the second party (the client). The design service must be chosen if the design attachment is not ideal for printing.
A high-quality design must be attached, as we will not be able to communicate with all clients to send another design. Please ensure the quality of the file. It is preferable to choose vector files for printing and exclude raster. If the quality of the file is poor, the customer bears responsibility for the final result of the printing, as well as your sending. To design as an image that reduces print quality, please send an open source file
- Models (product images) do not match 100% with the product in reality, the 3D model is considered very close
Orders placed before 12 noon will begin to be processed on the same day, while orders placed after 12 noon will begin to be processed the next day. Therefore, the customer does not have the right to request a refund or request to receive part of the publications.
-Friday and Saturday are working days
-Delivery times mentioned on the website are estimates. It may be affected by involuntary factors that are not subject to legal accountability, such as bad weather conditions, equipment malfunction, vehicle malfunction, unavailability of the required materials, or the delay of the transportation company in transporting the publications.
-If you receive a product for another customer by mistake, you will be compensated for printing your products again only and not refunding the amount after the other customer’s order is shipped from you using the policy provided through us.
-If the sizes differ slightly from what is required due to cutting or installing the wrong customer’s design on the size, the customer bears responsibility for the size difference. The exception is if the difference is 3 cm or more and the customer’s design is attached in an open source file that can be edited.
-Shipping prices vary according to the weight of the volumetric product. In the event of a difference in the shipping price from the service provider, you will be notified of the difference in the shipping amount or an attempt to reduce the shipment, as the shipping prices are fixed prices, but if the product details change, such as composition and quantity, additional shipping fees will be imposed.
-We would like to point out that it is normal for there to be a difference between each production and the next, and its intensity varies according to the color of the design. The color shades of a previous production are not compensated by a different request, as it is normal for there to be a difference in the color mixing stage. To avoid this problem, please use the same printing file that occurred in it. On the required printing result and requesting a sample, as if there is a discrepancy, it is corrected manually by the operating department
- Cutting products with borders. There may be a slight difference between the cutting file and the machine cutting method. Additional borders are placed to produce the design appropriately. If the cutting has a colored frame, we are not responsible for the equality of the frames. It is preferable to use a design without frames.
-If you request a special product that is not available in the store, the cutting and folding file will be built specifically for you, and the explanation provided will be dealt with through you. In the event of any error in the construction (size, folding places, cutting places), you will not be compensated for the product in order to avoid the largest number of errors. Differences: Please send a 3D design of the product to be applied (moukup)
- To ensure your right to any details of the product because the product is detailed, it is always preferable to send a 3D image or a realistic image of the product.
- When there is a difference between the result approved by the design team and the final result, it will be compensated if it does not match the sample photocopy. However, if you do not request a sample photocopy, any differences resulting in the operation phase will not be compensated. To reach the desired result, it is always best to order your products with a sample photocopy. The product is corrected before printing the full quantity.
- Printance disclaims any responsibility for any direct or indirect loss caused by the third party (the shipping company) for any reason. If there is a defect in the prints for any reason, including negligence on the part of the second party (the client). Printance's responsibility is limited to correcting the error committed by it (if any), and the customer has the right to demand compensation for any damage from a third party.
- A note regarding the thickness of the paper. If 350 grams is not available in the market, for example, the highest weight is 400 grams or the lowest is 300 grams, depending on availability. The following policy is used for paper weight only without changing the type of paper. For example, changing the Ice Gold material to kosher.
-It is the customer's responsibility to verify the information, colors, and sizes before uploading the file to the website, and the customer does not have the right to request reprinting or a refund in the event of an error.
- We do not guarantee 100% compatibility of colors with the attached file due to the difference in screen colors (RGB) from the colors used in printing (CMYK).
-Note: Changes in specifications may be subject to changes in prices or delivery times.
Printing Factories is not responsible for publications in the event of a delay in receipt after a maximum period of 15 days from the date of the order.
- Prints factories have the right to change prices without any prior notice, and this condition does not apply to orders currently being executed.
We would like to point out the clarity of all the details required for the design when speaking with the designer to avoid charging additional fees for the design:
Design services for all printing products in the store include: a maximum of 3 major modifications and 5 simple modifications such as font or color, after which a separate design fee of 15 riyals is deducted for each modification.
Special design services (without printing) - Design Services Section: It includes 3 fundamental modifications and 3 minor changes, and then a deduction is made.
25 riyals: for each minor modification
(Half the service price fee): The customer is entitled to 3 additional fundamental amendments and 5 minor changes
-Printence factories care about the confidentiality of information in general, except for some cases beyond our control. In any case, the customer does not have the right to file a complaint or case or demand a financial fine.
By using our website, you agree not to upload a file, print, or publish in any way, or cause the following to be published on Print, directly or indirectly:
-Illegal content, defamation, offensive slander against any religious or moral group, threats, violation of privacy and publicity rights, violent, inflammatory, fraudulent or otherwise objectionable content.
-Content that constitutes, encourages, or provides instructions for a criminal offense, violates the rights of any party, or in any way creates legal liability or violates any local, national or international laws, including, without limitation, Legislation related to the securities market system in that jurisdiction in which the content was published or any letters or papers that contain any seal. If the seal is present in any document, the document will be printed in black and white.
-Content that disturbs or harasses others.
-Content that you do not personally own without express permission from the owner of that content.
-Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party.
-Content that impersonates any real or legal person or in any way creates a false claim of affiliation with that real or legal person, including us.
-Unsolicited promotional materials or political campaigns.
-Information of a third party that violates its privacy and security, including, but not limited to, credit card numbers.
-Viruses, corrupted data, or other files that cause damage, malfunctions, or sabotage.
-Content that is illegal or that, in our absolute judgment, violates any of the above-mentioned terms and in any way exposes us, or other users to harm or legal liability in any way.
-We are not responsible for or endorse any content that users upload, print, distribute, use in any way or cause to be published.
-We do not bear any responsibility for any content uploaded or printed by you or any third party, or for any loss or damage resulting therefrom.
-We do not bear responsibility for any errors, slander, disparagement, defamation, lies, abuse, pornography, or insults, nor do we bear any responsibility for any statements, undertakings, or content provided by users. Although we are not obligated to screen, edit or monitor any of the content that is printed or even uploaded.
Important notices:
- If you choose to print two sides, please combine the two designs into one PDF file or send them via WhatsApp after ordering.
- The design must be of high quality
- Printing is done in CMYK colors, not RGB
- The design must be uploaded in PDF format through the (Attach File) icon below. If you encounter a problem uploading the design, send it via email to [email protected]